Browse Incidents Tab

Incidents represent occurrences of real-world incidents such as tornadoes, earthquakes and so on. Real-world incidents can arise at any time, and must be managed as they occur.

The Browse Incidents tab displays in Operating mode when you select Applications > Notification in the Application View from the System Browser.

On selecting the Browse Incidents tab, the following image displays:

	Name	Description
1	Search	Allows the operator to search a particular incident from the list of initiated incidents.
2	Incident	Displays the description of the initiated incident.
3	Date and Time	Displays the date and time of incident initiation.
4	Advanced Search Options	Displays the advanced search options available for searching an initiated incident.
5	Refresh	Refreshes the window to update the list of initiated incidents.
6	Status	Displays the icons for the incident state and the pending live announcements associated with the corresponding incident template. For example: denotes incident state. denotes pending live announcement under the corresponding incident.
7	Search	Allows the operator to search a particular notification from the list of notifications associated with the initiated incident.
8	Status	Displays the current state of the notification.
9	Notification	Displays the description of the notification.
10	Date and Time	Displays the launch date and time of the notification.
11	Refresh	Refreshes the window to update the list of launched notifications.
12	Advanced Search Options	Displays the advanced search options available for searching a notification.

The details of the initiated incident display when the corresponding incident is selected:

Notifications of a Selected Incident: Displays the notification templates associated with the selected incident.
Incident Status: Displays the status of the initiated incident and other details like type, owner and incident initiation time. The Incident Status expander also displays options for suspending, resuming, canceling, and closing an initiated incident.
Incident Structure: Displays the structure of the initiated incident, for example, the name of the incident, the launch groups and the notification templates associated with the incident.

Notifications of a Selected Incident

After an incident is initiated and the Browse screen is displayed, the highest ordered notification from the incident template structure is selected by default and the details of the corresponding notification is displayed. In case when the highest ordered notification is a live announcement, the Browse screen displays the live announcement details and the Start Live Announcement button is highlighted. Alternatively, select a notification associated with an incident to view the details of the selected notification. The following image displays the details of a message template:

Message Status: Displays the status of the selected message template and details like type, owner, Last action time, incident initiation time, priority, escalation, and total number of recipients. The Message Status expander also displays options for suspending, resuming, and canceling a message template.
NOTE: When a message template of status category is escalated, an event is generated.
Message Content and Control: Displays details of the message content.

The following image displays the details of a live announcement template:

Live Announcement Status: Displays the status of the selected live announcement template and other details like source, owner, last action time, incident initiation time, and priority. The Live Announcement Status expander also displays options for canceling a live announcement template.
Live Announcement Content and Control: Displays the details of the live announcement content.

NOTE: Live announcement functionality is available only for MNS license users.

Incident Status

The Incident Status expander displays the current incident state, incident details (such as incident type, owner), initiation time, and buttons to perform suspend, resume, cancel, all clear, and close operations on incidents.

	Name	Description
1	Incident State	Displays the current incident state.
2	Type	Displays the incident type. For example, Life Safety.
3	Owner	Displays the ID of the user who initiated the incident.
4	Incident initiation time	Displays the time of incident initiation.
5	Suspend	Suspends an active incident.
6	Resume	Resumes a suspended incident.
7	Cancel	Cancels an active or a suspended incident.
8	All Clear	Performs the All Clear operation.
9	Close	Closes a completed or canceled incident.

Incident State
	Name	Description
	Active	Displays when the incident is initiated and is in progress.
	Suspending	Displays when the user suspends the initiated incident and all the associated notifications are not yet suspended. This is an intermediate state between active and suspended.
	Suspended	Displays when all of the notifications associated with the incident are suspended.
	Canceling	Displays when the user cancels the initiated incident and all the associated notifications are not yet canceled. Cancel either an active or a suspended incident.
	Canceled	Displays when all notifications associated with the incident are canceled.
	Completed	Displays when all the associated notifications are either in the canceled or expired state.
	All Clear	Displays after the incident transitions into the All Clear phase during which all notifications under the All Clear launch group are launched.
	Closed	Displays when the user closes a completed or canceled incident.
	Initialized	Displays when the incident is initiated and its starting mode is either Manual or Auto. In case of Auto, only if a delay time is specified, the incident is in initialized state.

Event Details

The Event Details expander displays the event information associated with an incident. Event details are displayed when an incident is triggered by an event.

Alarm ID: Displays the ID of generated alarm.
Status Change: Displays the current event status.
Category: Displays the event category, for example, Emergency.
Date and time: Displays the time of event action.
Source: Displays the source of event from where it is raised.
Location: Displays the path of an event.
Discipline: Displays event discipline.
Subdiscipline: Displays event subdiscipline.
Type: Displays the event type.
Subtype: Displays the event subtype.
Cause: Displays the cause of event.

Incident Structure

This section displays the structure of an incident.

	Name	Description
1	Incident name	Displays the name of the incident.
2	Launch group	Displays the name of the launch group. For example, Evacuate.
3	Notification Template	Displays the name of the notification template. For example, Evacuate Building (Public).
4	Add (Available only for Reno Plus and MNS license users)	Appends an additional notification under an existing launch group.
5	Launch (Available only for Reno Plus and MNS license users)	Allows the user to launch an additional notification under the existing initiated incident.
6	Save As (Available only for Reno Plus and MNS license users)	Allows the user to save an existing initiated incident under a new name.

Advanced Search Options for an Incident

This section displays the advanced search options for an incident.

Status: Searches for the incident according to its status. For example, active, suspended, suspending, canceled, canceling, completed, all clear, and closed.
Owner: Displays the ID of the user who initiated the incident.
From: Select the starting incident initiation date and time for searching the incident.
To: Select the ending incident initiation date and time for searching the incident.
Clear: Clears all the previous selection.
Search: Starts the search operation.

Initiate Incident Tab

This section describes the workspace for initiating an incident.

For more information on the incident related procedures, see Incidents.

The Incident Templates tab displays in the Operating mode when you select Applications > Notifications > Incident Templates > [incident template] in the System Browser.

On clicking the Initiate Incident tab, the following image displays.

	Name	Description
1	Selected notifications	Displays the incident, the associated launch group, and the associated notifications (message templates and live announcement templates).
2	Start launch group	Displays the start launch group. For example, . A Start launch group is a special type of launch group which contains notifications. At the time of incident initiation the notifications added to a Start launch group are automatically selected. There can be multiple launch groups for an incident template, but only one Start launch group can be configured for each incident template.
3	Escalation launch group	Displays the Escalation launch group. For example, . An Escalation launch group contains the notification templates that are referenced for escalation within an incident template.
4	All Clear launch group	Displays the All Clear launch group. For example, . The All Clear launch group is a special type of launch group that contains All Clear notifications. All Clear notifications are notifications describing that an incident is under control or under normal conditions. To perform an All Clear operation, an incident template must have an All Clear launch group.
5	Progress	Displays the progress of the initiating incident process. Once all the steps are successfully carried out, the gray strip turns green completely.
6	Back	Returns to the previous step.
7	Next	Performs the next step.
8	Incident Details expander	Displays the description, the extended description, and the type of the incident. The incident details section also allows the user to enter additional language-specific additional information about the Incident.
9	Reset	Cancels the incident initiation process.
10	Initiate	Initiates the incident.

Incident Details

The Incident Details expander displays the details of an incident.

	Name	Description
1	Additional details	Type the language-specific additional details about the incident, for example, Waterspout.
2	Extended description	Displays additional information for the incident apart from the description. This information is shown to the user during incident initiation, for example, Tornado in South Sea.
3	Language	Selects the language from the available list of languages.
4	Type (Available only for MNS license users)	Displays the incident type.

Incident Template Using Command

The Initiate Incident Template property by in the Operation tab enables the user to initiate incident template through automatable Desigo CC commands.

	Name	Description
1	Set	Allows you to automatically trigger incidents by selecting True in the drop-down list. To prevent automatic triggering of incidents, select False and thereafter click Set. The incident triggering command disables the triggering of incidents. If the command is disabled, the incidents configured for triggering are not initiated, even when events matching their trigger rules occur in the system. The Incident Triggering is by default set to True. However, you can set this to False (if required).
2	Initiate (without user variable)	Click Initiate to initiate the incident template. If the incident template does not contain the user variable this command option displays.
3	Initiate (with user variable)	Click Initiate to initiate the incident template. If the incident template contains the user variable this command option displays.
4	Variable value	Displays the Variable Value field if the selected incident template contains user variables. The variable text is used to fill all user variables present in the selected template during the initiate incident operation.

NOTE: Only the notification templates that are assigned to the Start launch group are launched when you initiate an incident by using the Command option.

You can also control all configured incidents in the system using the Cancel All, Close All, Resume All, Suspend All, and Incident Triggering commands from the Extended Operation tab by selecting the Notification node in the System Browser.

Name	Description
Cancel all incidents	Cancel all active incidents
Close all incidents	Close all the incidents that are completed or cancelled
Resume all incidents	Resume all the suspended incidents
Suspend all incidents	Suspend all the active incidents
Incidents triggering	Enable or disable the incidents triggering functionality. Set True to enable the trigger, set False to disable the trigger.

The notifications associated with the incident are of the following two types:

Message templates
Live announcement templates

When the user selects the associated message template, the details of the message template display as shown in the following image:

	Name	Description
1	Selected message template	Displays the selected message template. For example, Evacuate Building (Public).
2	Message details	Displays the details of the selected message.
3	Message content and control	Displays the details of the message content.

Message Details

The Message Details section displays the details of a message.

	Name	Description
1	Name of the message template	Displays the name of the message template. For example, Evacuate Building (Public).
2	Additional details	Allows the user to type the language-specific additional details for the message. For example, Waterspout.
3	Language	Allows the user to select the language from the available list of languages.
4	Type	Displays the message type. For example, Life Safety Alert.
5	Priority	Displays the priority of the message.
6	Delivery mode	Displays the option selected at the time of the message template configuration for the display of the message on the recipient devices. For example, send to devices in sequence upon failure.

Message Content and Control

This expander displays the message content details.

	Name	Description
1	Show text content	Displays the textual content of the message template.
2	Show audio content	Displays the audio content of the message template.
3	Show other file content	Displays the other file content of the message template.
4	Show recipients content	Displays the list of recipients of the message template.
5	Show control options content	Displays the priority and priority tolerance of the message template.
6	Show schedule content (Available only for Reno Plus and MNS license users)	Displays the scheduling details of the message template.
7	Show channel selection content (Available only for Reno Plus and MNS license users)	Displays the channel selection details of the message template.
8	Select language for content configuration	Allows the user to select the language-specific content entered at the time of message configuration.
9	Update (Available only for Reno Plus and MNS license users)	Allows the user to update the control options, recipients, audio, multimedia contents and user variables in text content.
10	Launch copy (Available only for Reno Plus and MNS license users)	Allows the user to launch the message under an existing incident.
11	Save as (Available only for Reno Plus and MNS license users)	Allows the user to save the message template under a new name.

Show the Text Content of a Message Template

This section displays the textual content of a message.

Select Language for Content Configuration: Allows the user to select the language-specific content entered at the time of message configuration.
Variable: Displays the variable entered at the time of message configuration.
Value: Allows the user to enter the value of event variables and user variables. The operator cannot change the value of system variables.
Title: Displays the message title. For example, Tornado.
Short Text: Displays the short description of the message.
Long Text: Displays the detailed description of the message.
Repetitions: (Available only for MNS license users) Displays the number of repetitions the message is played on the audio device.
Interval (sec.): (Available only for MNS license users) Displays the time interval in seconds between two consecutive repetitions of the audio file.

Show the Audio Content of a Message Template

This section displays the audio content of a message.

	Name	Description
1	Browse	Allows the user to navigate to the desired location for the audio file selection.
2	Select Language for Content Configuration	Allows the user to select the language-specific content entered at the time of message configuration.
3	File name	Displays the name of the audio file.
4	Remaining attachment files size	Displays the available file size in KB. NOTE: The maximum allowed attachment size is 10MB.
5	Repetitions (Available only for MNS license users)	Displays the number of repetitions the message is played on the audio device.
6	Interval (sec.) (Available only for MNS license users)	Displays the time interval in seconds between two consecutive repetitions of the audio file.
7	Audio slider	Displays the progress of the audio file while the corresponding audio file is being played.
8	Play	Plays the audio file.
9	Pause	Pauses the audio file.
10	Stop	Stops the audio file.
11	Reset	Resets only the audio file configured for the currently selected language.
12	Record	Records an audio file.
13	Reset all	Resets the audio file content (audio file, repetitions, interval (sec) fields) configured for all languages.
14	Volume	Increases or decreases the sound level output of the audio file.
14	Media Library root node (Available only for MNS license users)	Displays the media files available in the Media Library.

Show the Other File Content of a Message Template

This section displays the other file content of a message.

Browse: Allows the user to navigate to the desired location for the other file selection.
Select Language for Content Configuration: Allows the user to select the language-specific content entered at the time of message configuration.
Files: Displays the name of the file.
Remaining attachment files size: Displays the available file size in KB.
NOTE: The maximum allowed attachment size is 10MB.
Repetitions: (Available only for MNS license users) Displays the number of repetitions the multimedia file is played.
Interval (sec.): (Available only for MNS license users) Displays the time interval in seconds between two consecutive repetitions of the multimedia file.
Reset: Resets only the multimedia file configured for the currently selected language.
Reset All: Resets the file content (video, pdf or text file, repetitions, repetitions, interval (sec) fields) configured for all languages.
View: Allows the user to view the multimedia file.
Media Library Root Node (Available only for MNS license users): Displays the media files available in the Media Library.

Show the Recipients Content of a Message Template

This section displays the list of the recipients of a message.

	Name	Description
1	Search	Allows the user to search for a particular recipient from the list of added recipients.
2	Filter	Filters the added recipients as per their types (users, devices, locations, and groups).
3	Select Language for Content Configuration	Allows the user to select the language-specific content entered at the time of message configuration.
4	Search	Allows the user to search for a particular recipient from the list of added recipients.
5	Filter	Filters the preconfigured recipients as per their types (users, devices, locations, and groups).
6	Type	Displays the icons of the recipient type for the added recipients.
7	Name	Displays the names of the added recipients.
8	Mandatory	The selected check box represents that the corresponding recipient is a mandatory recipient of the message.
9	Send	The selected check box represents that the corresponding recipient will receive the message.
10	State (Available only for Reno Plus and MNS license users)	Displays the recipient state. Following is the list of all the recipient states: Do not disturb:The state restricts the user to receive any notifications for a specific period of time. Blocked: Blocked user is present in the system but does not receive any notification. Temporarily Blocked: User does not receive any notification for the specific period of time. This setting can be managed from Installed client only.
11	Type	Displays the icons of the recipient type for the preconfigured recipients.
12	Name	Displays the names of the preconfigured recipients.

Show the Control Options Content of a Message Template

This section displays the control options of a message.

Select Language for Content Configuration: Allows the user to select the language-specific content entered at the time of message configuration.
Priority: Allows the user to select the priority of the message.
Expiration: Allows the user to select the expiration time for the message.
Acknowledgment: Allows the user to request the collection of acknowledgments.
Enable escalation: Select the check box to enable escalation configuration.
Escalation rule: Allows the user to:

select the operator like less than <, greater than >, and so on from the drop-down list.
enter the value.
select the percentage % or exact value indicator # from the drop-down list.
select the condition for escalation, for example, Delivery fails from the drop-down list.

Notification template: For message templates that are part of an incident template, this field allows users to select a targeted notification template from the drop-down list. Alternatively, the user can drag a stand-alone notification template from the System Browser hierarchy to configure the targeted notification template.
NOTE: Notification templates cannot be dragged for escalation in Web and Windows App clients. For Web and Windows App clients, users need to select a targeted notification template from the drop-down list.
Anonymous acknowledgments: Allows the user to include the acknowledgments that are not mapped to any recipient user as valid acknowledgments to be considered for the escalation rule.
Priority tolerance: (Available only for MNS license users) Allows the user to select the priority tolerance of the message.
Delivery mode: Allows the user to select the mode of delivery of the message to the recipient user.
Acknowledgment Period: Allows the user to define the time period, starting from the start of delivery of a message, during which the system will collect and evaluate the acknowledgments.

Show the Schedule Content of a Message Template

This section is available only for Reno Plus and MNS license users and displays the scheduling details of a message.

Select Language for Content Configuration: Allows the user to select the language-specific content entered at the time of message configuration.
Launch Time: Displays the first launch date and first launch time for the message.
Repetition Pattern: Displays the repetition pattern of the message delivery. For example, Daily, Weekly, Monthly, Yearly, Every selected number of days, or Every Weekday.
Range of Repetition: Displays the repetition range of message delivery. For example, No end date, End after a particular number of occurrences, or End By a particular date.

Show the Channel Selection Content of a Message Template

This section is available only for Reno Plus and MNS license users which displays the channel selection details of a message and the additional delivery methods for recipient user device types.

Select Language for Content Configuration: Allows the user to select the language-specific content entered at the time of message configuration.
Device Type: Displays the configured device types.
Text: Displays the text processing capability of the corresponding device. A check box is displayed for a device in this column if the corresponding device is capable of processing text.
Audio: Displays the audio processing capability of the corresponding device. A check box is displayed for a device in this column if the corresponding device is capable of processing audio content.
Other File: Displays the multimedia processing capability of the corresponding device. A check box is displayed for a device in this column if the corresponding device is capable of processing other file content.

When the user selects the associated live announcement template, the details of the live announcement template display as shown in the following image:

NOTE: Live announcement functionality is available only for MNS license users.

	Name	Description
1	Selected live announcement template	Displays the selected live announcement template. For example, Evacuate Area (Live Announcement).
2	Live announcement details	Displays the details of the selected live announcement.
3	Live announcement content and control	Displays the details of the live announcement content.

Live Announcement Details

The Live Announcement Details section displays the details of a live announcement.

	Name	Description
1	Name of the live announcement template	Displays the name of the live announcement template. For example, Evacuate Area.
2	Additional details	Allows the user to type in the language-specific additional details for the live announcement. For example, Tornado in South Sea.
3	Language	Allows the user to select the language from the available list of languages.
4	Priority	Displays the priority of the live announcement.
5	Source	Displays the telephone number which can be dialed for the callback.
6	Extended description	Displays additional information for he live announcement apart from the description. For example, Evacuate Area 1.

NOTE: If the system does not reach phone numbers with a leading “+”, leave out the leading “+” or replace the “+” with the respective international phone number prefix (for example, 011 in the US, 001 in Germany).

Live Announcement Content and Control

This section displays the details of the live announcement content.

	Name	Description
1	Show Recipients Content	Displays the recipients of the Live Announcement.
2	Show Control Options Content	Displays the priority of the Live Announcement.
3	Show Channel Selection Content	Displays the channel selection details of the Live Announcement.

Show the Recipients Content of a Live Announcement Template

This section displays the list of the recipients of a live announcement.

	Name	Description
1	Search	Allows the user to search for a particular recipient from the list of added recipients.
2	Show contact list	Displays the list of recipients stored under a contact list.
3	Filter	Allows the user to filter the added recipients as per their types (users, devices, locations, and groups).
4	Search	Allows the user to search for a particular recipient from the list of added recipients.
5	Filter	Filters the pre-configured recipients as per their types (users, devices, locations, and groups).
6	Type	Displays the icons of the recipient type for the added recipients.
7	Name	Displays the names of the added recipients.
8	Mandatory	The selected check box represents that the corresponding recipient is a mandatory recipient of the live announcement.
9	Send	The selected check box represents that the corresponding recipient will receive the live announcement.
10	State	Displays the state of the added recipients.
11	Type	Displays the icons of the recipient type for the pre-configured recipients.
12	Name	Displays the names of the pre-configured recipients.
13	State	Displays the state of the pre-configured recipients.

Show the Control Options Content of a Live Announcement Template

This section displays the control options of a live announcement.

Priority: Defines the priority of the live announcement template when launched. There are five priority categories: Low, Below Normal, Normal, Above Normal, and High.
Enable escalation: Select the check box to enable escalation configuration.
Escalation rule: Allows the user to:

select an operator, such as, less than <, greater than >, and so on from the drop-down list
enter the value
select the percentage % or exact value indicator # from the drop-down list
select the condition for escalation, for example, delivery fails from the drop-down list

Notification template: For live announcement templates that are part of an incident template, this field allows the user to choose a targeted notification template from the drop-down list. Alternatively, the user may drag a stand-alone notification template from the System Browser hierarchy to configure the targeted notification template.
NOTE: Notification templates cannot be dragged for escalation in Web and Windows App clients. For Web and Windows App clients, users need to select a targeted notification template from the drop-down list.
Anonymous acknowledgments: Anonymous acknowledgments are not applicable to live announcements.

Show the Channel Selection Content of a Live Announcement Template

This section displays the channel selection details of a live announcement.

Device Type: Displays the configured device types.
Live Announcement: Displays the live announcement capability of the corresponding device. A check box is displayed for a device in this column if the corresponding device is capable of processing live announcements.