Initiating an Incident

Scenario: You want to initiate an incident and send notifications to respondents.

 

Reference: For background information, see the reference section.

 

Workflow diagram:

 

 

Prerequisites:

  • You have configured incident templates, recipients, and notification templates.
  • System Manager is in Operating mode.
  • System Browser is in Application View.

 

Steps:

1 – Initiate an Incident
  • Initiate an incident from either of the following:
    NOTE: Whenever an incident is initiated manually, an event of type Status is generated.
  • (Available only for MNS license users) Dial-in