IEE Occupancy Tool Troubleshooting

This section covers several areas of troubleshooting. Select the topic that most closely relates to the issue you want to resolve:

Handling Connection Error Conditions for IEE Occupancy Tool

Issue

Situation

Do the following...

The IEE Occupancy Tool adapter cannot reach the IEE Occupancy Tool website.

The connection is lost because your internet connection or the IEE Occupancy Tool website is down.

  1. Check your internet connection.
  1. Check the IEE Occupancy Tool website connection:
    a. In System Browser, select Project > Field Networks > [SORIS network] > [IEE Occupancy Tool adapter] > Configuration > Adapter Settings.
    b. In the Operation tab, check the Service Status property. If Disconnected, wait until the connection is re-established and the Service Status property becomes again Connected.

In the Operation tab, the Service Status property for the adapter indicates Disconnected.

The adapter is not running or the connection between Desigo CC and the configured URL is not working.

  1. Check if the adapter is running.
  1. Check the IP address and the port number.

After the adapter configuration and discovery are carried out, the objects are not created in System Browser.

The configuration file is invalid.

Check the configuration file:

  1. Check that, when you select Adapter Settings in System Browser, the configuration file full path is indicated next to the Configuration File property in the Operation tab.
  1. Check that the IEE Occupancy Tool adapter.config file is located in the same directory as the IEE Occupancy Tool adapter executable file.